Technical & Engineering Training and Development

CatEagle chief Trainer, Lee Soong-Yee

Provide 7QC training to China Steel Corporation for managers and Engineers

Glory to God. 荣耀归主 @ 22 Feb 2020 , I provide Engineering 5S Methodology and implementation training to 11 Industrial Engineering consultants. 今天我提供工程5S培训给11位工业工程顾问。

Provide 5S Awareness and Implementation training to Heriot Watt University, staff, lecturers and associate professor

29 Feb 2020 whole day from 8am to 4pm provide Engineering Kaizen training to a group of 10 engineering consultants. 我今天教导<工程改善>培训给10位工程顾问。

Provide 7 Quality tools and Poka Yoke and Risk Matrix to China Steel Corporation for managers and Engineers - Apr 2019

Engineering 8D training to MNC Fortune 100 company

Engineering FMEA Training 失效模式与影响分析 - Public Program at Petaling Jaya

Engineering 8 Discplines Report Training - Public Program Kuala Lumpur for manufacturing and production folks

Conducted 5S training at Brunei University to 120 executive and government officers, reported widely by Brunei newspaper. 提供5S培训讲课给120执行人员和政府官员, 地点文莱大学,得到文莱报障积极报道。

Conducted 5S training at Brunei University to 120 executive and government officers, reported widely by Brunei newspaper. 提供5S培训讲课给120执行人员和政府官员, 地点文莱大学,得到文莱报障积极报道。

Conducted 5S training at Brunei University. 提供5S培训讲课给文莱大学

  1. CatEagle provides technical, engineering, laedership and management training to the managers, engineers, technician, lecturers and scientists in the manufacturing, industrial & academic world.

  2. CatEagle helps to align organization to achieve process improvement, strategic goal, functional task and operational results.

  3. CatEagle specialize in the factory cost, quality, cycle time, OEE and productivity improvement, consultation and onsite guidance.


We do technical, engineering and leadership cum management and technical team building training, lectures and activities.  10 years experience in training and lectures for factories, corporations, universities and government agencies.   我们从事技术,工程和领导力管理以及技术团队建设的培训,讲课,教导和学习活动。 10年的工厂,企业,大学和政府机构的培训和讲课经验。

Engineering 8D Methodology training at Kuantan

Engineering 8D Methodology training at Kuantan

Engineering 8D Public Training held at Petaling Jaya - Sep 2018

Provide Engineering 8D training at Petaling Jaya - Public Training

Provide Technical Report Writing Training for USA company - Cohu

5S Methodology Training to Japanese firm - 25 executives, Japanese MD and managers - Jan 2019

FMEA Training to MD and engineers at Sonictron Malaysia - Mar 2019

Public program on 8D Problem Solving - Engineers and academicians from Malaysia and Brunei - Mar 2019

done voluntarily 5S Awareness training for Sau Seng Lam dialysis and charity center at Petaling Jaya, the Sau Seng Lam HQ.

Conducted Public Training @ 7 Nov 2018 I conducted the Engineering 8D process and methodology training to a group of bioscience research scientist. 今天提供8D流程方案培训给一群食物工艺科学研究员。

CatEagle SYLee provide volunteer training on 5S methodology for charity organization, NGO Sau Seng Lum (Puchong) Dialysis & Stroke Rehabilitation Centre! 提供义务培训5S方略, 给马来西亚NGO洗肾和中风及癌症治疗中心。Year 2019

Conducted 5S Manufacturing system training for Plastic Packaging Sdn Bhd in Klang. Dated on 9 Apr 2015.

29 and 30 October 2015 I conducted the FMEA Techniques training to 20 engineers for Liebherr, a German company in Kluang Industrial Park, Johor. 提供FMEA工程培训给一家德国公司。

17 Oct 2015 I conducted the Technical 5S and Brief DMAIC Training for one French company Monin, at Rawang Malaysia. 今天我教导5S 培训给一家法国公司。

on 13 Aug 2015 Provide Conventional and New 7 QC tools technical training at Puchong Industrial Park . 我今天为一家本地企业提供品质管理系统培训。

Engineering 5S consultancy cum training for Japanese checmical manufacturing company at Klang ; 2015

Engineering 5S training for F&N factory supervisor and staff

26 Sept 2019 Lee Soong Yee conducted the Engineering 5S training to a group of 15 pax consist of manager, engineers, technician and supervisor. 猫头鹰翻译培训社李颂义提供工程5S方法培训教课给15位工程人员, 有工程经理,工程师,技术人员和管工。 CatEagle to trust in God.

  1. 5S House keeping system : core course for Malaysia, Singapore and Brunei. One day from 9am to 5pm; 20 pax RM3000 per day
  2. FMEA Methodology and Technique 失效模式与影响分析 ,One day from 9am to 5pm; 20 pax RM3000 per day
  3. DMAIC Methodology SYLee is the instructor and trainer for the DMAIC training. DMAIC is the basic 6 sigma tool, simplified version of 6 sigma, that is useful and most widely use in the systemic improvement cycle. Its being use in all sectors, not restricted to high volume manufacturing, its also being use in commercial and banking industries. These two days course is the basic for DMAIC, for managers, engineers, supervisor and technicians.
  4. Productivity improvement 生产力提升计划
  5. 7 QC tools and new 7 QC
  6. How to set SMART Goal and accomplished it @ 0.5 day from 9am to 12.30pm 16 participant ; course fee RM 1600; for factory manager and engineers, executive and supervisors. Time from 9am to 1pm. Good for factory managers, engineers, executives, supervisors, and technicians. Pls sign up for this effective course today..
  7. Problem Solving and Decision making
  8. TPM 全面生产维护
  9. LEAN 精益制造过程
  10. Kaizen 改善
  11. Poka Yoke 防呆系统
  12. Technical Report Writing
  13. Technical Team Building for corporates and engineers 技术性质团队建设
  14. Team building for SME with leadership content 中小企业团队建设+领导力激励内容

BEST Technical Team Building Program in town, we are not merely team building but Technical Team building for MNC and manufacturing company ! Try CatEagle for your Technical Leadership Team Building to see the differences

With more than 20 years in manufacturing, engineering and corporate top management turned technical + team building team @ we understand the corporate MNC and SME requirements.

CatEagle is the ideal team for Corporate Technical Team building with leadership content and team building activities ; 012 6161623

  • SMART Goal methodology
  • PEST, PESTLE strategy
  • SWOT strategy and implementation
  • Prioritization methodology
  • Kaizen and team methodology 改善
  • Risk matrix analysis 风险分析
  • Risk analysis and layman FMEA
  • Indoor activities and outdoor methodology for team work
  • DISC and New DISC
  • FMEA
  • 8D Methodology
  • 5S awareness and implementation
  • LEAN Management
  • LEAN manufacturing
  • Digital Business Leadership
  • Strategic Thinking for Leaders
  • Top 10 Leadership Success
  • Poka Yoke
  • Team Building 团队建设

Pls email to or call SYLee 012 6161623 to conduct this course in your company. Fee per day RM3000, 20 pax!

9 Apr 2015 Plastic Packaging Sdn Bhd and Packaging Service Sdn Bhd, Klang, Selangor, Malaysia 5S training for engineers and technicians, 18persons
Jan to Dec, Year 2015 Cosmo Polyurethane (Malaysia) Sdn Bhd, Port Klang, Selangor, Malaysia, Japanese company in Malaysia. 5S and manufacturing system and cost reduction consultancy 1 year service
5 May 2015 F&N (Malaysia) Sdn Bhd, Shah Alam, Selangor 5S training for manufacturing supervisors, technicians and manufacturing assistants, 40 persons
13 Aug 2015 Vinlin Press Sdn Bhd, Puchong, Selangor 7 QC steps methodology for managers, executives and engineers, 8 persons
17 and 24 Oct 2015 Monin (Malaysia) Sdn Bhd, Rawang, Selagor,  French company, factory in Malaysia 5S and Problem solving training for managers, engineers and technicians, 20 persons
29 – 30 Oct 2015 Liebherr Appliances Kluang Sdn Bhd, Johor Malaysia, German factory in Malaysia, manufacture freezer. FMEA Training for engineers, 25 persons(Failure Mode and Effect Analysis)
30 Mar 2016 5S and Kaizen lectures in Brunei University to 120 engineers, managers, CEO and government officers 5S and Kaizen Lectures in Brunei University to 120 persons (mostly top management, CEO and government officers)

Course 1: Intensive Problem Solving and Decision Making (2 days) Engineers, managers, technicians & scientist often encounter problem with process, machines, equipments, customers, suppliers, maintenance, production, management and their subordinates. Every day they have to make decisions or help the team to find a solution. Their decisions are critical to the effectiveness of managing their workplace. This program is specially designed to suit factory current needs on identifying the best Problem Solving & Decision Making approach to effectively confront all problems and to make good decisions via systematical approach.

Course 2: Digital Test Methodology (4 days) Widely used in all MNC semiconductor manufacturing factory. The course covered most part of the digital testing methodology, its test development, debugging, verification and test run. All test, product and process engineers who work extensively in test development for tester related to Teradyne, ETS, LTX, Verigy, Slumberger and Advantest should attend this basic test development and test methodology training. You will gain a full understanding into the digital testing architecture and systematical test development in the IC testing environment.

Course 3: FMEA, Failure Mode and Effect Analysis (1 day) 失效模式与影响分析 Failure Mode and Effect Analysis is use in factory for process improvement, risk assessment and control. This one day course is designed for manager, engineer, technician and QA personnel to have a basic understanding on FMEA and RPN (Risk Priority Number). Exposure will be given on how to develop and effective FMEA and how to implement the FMEA in production and work place. More emphasis will be given on how to familiarize with the FMEA process control, especially stress will be on the process FMEA. This course is and ideal starting point for one year engineer, to fully understand and implement the FMEA in their work place, solidly and with positive results. 失效模式与影响分析Failure mode and effects analysisFMEA),又称为失效模式与后果分析失效模式与效应分析故障模式与后果分析故障模式与效应分析等,是一种操作规程,旨在对系统范围内潜在的失效模式加以分析,以便按照严重程度加以分类,或者确定失效对于该系统的影响。FMEA广泛应用于制造业产品生命周期的各个阶段;而且,FMEA在服务行业的应用也在日益增多。失效原因是指加工处理、设计过程中或项目/物品(item)本身存在的任何错误或缺陷,尤其是那些将会对消费者造成影响的错误或缺陷;失效原因可分为潜在的和实际的。影响分析指的是对于这些失效之处的调查研究。

Course 4: 8D (1 day) This is basic 8D course for factory as well as commercial lines. The course structure is designed for those who has more than 1 year of working of experience and want to better understanding in 8D background and systematic approach to 8D solution and problem solving in high volume manufacturing environment.  CatEagle conducted more than 20 session of this 8D methodology course for MNC, SME, Universities and pubic training.  Mostly attended by engineers, managers, academicians and executives.  Its a one day intensive course, easy to understand and easy to implement.   Lecture manual and certificates will be handed to all participants. 8D问题解决法(Eight Disciplines Problem Solving), 8D也称为团队导向问题解决方法或8D报告,是一个处理及解决问题的方法,常用于品质工程师或其他专业人员。 8D问题解决法的目的是在识别出一再出现的问题并且要矫正并消除此问题有助于产品及制程的提升若条件许可时,8D问题解决法会依照问题的统计分析来产生问题的永久对策并且用确认根本原因的方式聚焦在问题的根源8D问题解决法是在汽车产业组装及其他产业中利用团队方式结构性彻底解决问题时的标准作法

Course 5: GRR Gage Repeatability and Reproducibility (1 day) Gage R&R stands for Gage repeatability and reproducibility, its an international accepted statistical tool that measures the amount of variation in the measurement system arising from the measurement devices and the people taking the measurement. When measuring the product of any process, there are two sources of variation: the variation of the process itself and the variation of the measurement system MSA. The purpose of conducting the GR&R is to be able to distinguish the former from the latter, and to reduce the measurement system variation if it is excessive. Typically, a gage R&R is performed prior to using it.  We repeat the gage R&R anytime we have a new appraiser.  It is part of the training and certification process.  We also repeat it annually to make sure we aren;t experiencing any erosion of skill or deterioration of MSA.  Its is used as part of the six sigma DMAIC process for any variation project.

Course 6 : 5S awareness training.   5S program focuses on organization, cleanliness and standardization to improve the profitability, efficiency, service and safety.  Its is one of the key fundamental tools of process improvement in the international accepted standard. 5S is a methodology for organizing and minimizing items within the workplace, in order to make it operate more efficiently.  This is accomplished through the following phases : # sort – getting rid of what is unwanted and not needed anymore # simplify-designating the proper location for needed items # shine- clean and organize workplace # standardize-everyone doing and identifying things the same way # sustain-integrating 5S into the daily activities.  This is the core course for CatEagle, we have done this training across few countries in South East Asia for many Multi National Corporations, universities and government agencies.

Course 7 : Lean Initiative in manufacturing (1 day) 精益制造过程.  Teach on the theory of lean manufacturing and its benefit cum successful implementation of Lean.  Suitable for manager and engineers without exposure to Lean, in order to understand the Lean concept, the history, benefit, procedures and its implementation steps. Lean has proven itself over the last 20 years to be the most explosive path to manufacturing success in this world of global competition. You will learn how to attain dramatic improvement in productivity, quality, cost, and service through the process of systematic waste elimination.  Lean is ideal for SME and MNC in Malaysia, particularly those need cost reduction, process improvement and overall re-organization.

Details Course outline: –

KAIZEN Training tools and techniques

      KAIZEN is one of the famous Japanese philosophies on continual improvement. Kaizen means improvement, which is ongoing and involve everyone.   The word of “Kaizen” derived from Japanese dictionary, which means continuous improvement. In Japan continuous improvement techniques applied in Toyota and Canon companies to measures for implementing continuous improvement. Kaizen has been applied in various sectors such as healthcare, government, manufacturing and etc. The objective of implementing is reducing waste, improving productivity and safety of the company. All employees in organization from upper management to lower level to work as a team and everyone involved with making improvement.         SECTION 1: THE CONCEPT OF KAIZEN

  • Terms & Definition
  • Introduction to KAIZEN & Key Elements of KAIZEN
  • Gemba KAIZEN
  • KAIZEN and the Suggestion System
  • Process-oriented Management vs Result-oriented Management


  • Differences Between Maintenance, KAIZEN & Innovation
  • KAIZEN vs Innovation
  • KAIZEN and Measurement
  • The Roles of each Hierarchy KAIZEN Involvement
  • Daily improvement and 10x breakthrough
  • The 3M strategies on MUDA,MURI, MURA


  • Japanese vs Western Approaches
  • Toyota Production System
  • Dangerous Waste
  • Value Stream Mapping
  • 5S Housekeeping Culture
  • KAIZEN cultures
  • KAIZEN Gemba actual implementation


  • 3 Main Segments for KAIZEN Implementation
  • Management-oriented KAIZEN
  • Group-oriented KAIZEN
  • Individual-oriented KAIZEN
  • Group Exercise
  • 7 QC Tools
  • Sample of Action Plan
  • Management roles in KAIZEN


  • 4 Stages of Implementation (Training, Planning, Implementing & Auditing)
  • Some Tips to Get Started
  • The Wet Blanket List


  • Data Collection on Process Study
  • Identify Process Flow and Process Elements and Layout
  • Time and Motion Study
  • Identify Value Added and Non-Value Added Elements
  • Standard Work
  • Complete Housekeeping (3S) Improvement
  • Sustaining KAIZEN

    SECTION 7: Presentation of certificate

5S Methodology and Awareness

  1. To upgrade corporate image
  2. To improve teamwork and productivity
  3. To reduce cost, wastage and stock
  4. To establish a safe and clean working environment


  • Wrong Interpretation of Existing Housekeeping
  • Types of Workplace
  • 5S mentality and 5S certification
  • 5S business continuity and company image


  • Background of 5S
  • Aim’s of 5S
  • Benefits of 5S
  • 5S Implementation Work Flow
  • 5S Preparation
  • 5S Kick Off


  • Set, sort, shine, standard, sustain
  • Details implementation plan and step by step guide
  • Indoor, outdoor, extreme corner and center of work place
  • Discussion


  • Identify Unnecessary
  • Degree of Need & Storage Methods
  • Work Flow of SEIRI
  • Policy, mission, slogan
  • Tips to Practice SEIRI


  • Existing Problems in the Company
  • Possibilities when there are none there
  • Items to be Remembered on Putting Things Away
  • Color system for 5S
  • Work Flow of SEITON


  • The Three Step Approach
  • The 3T approach and implementation
  • Points to be Considered on Housecleaning
  • Files system management for 5S


  • Tips on Practicing SEIKETSU
  • Key ingredients
  • One Point lesson
  • Meeting and activities schedule
  • Management review
  • Intangible and tangible gain in 5S calculation


  • Sustaining 5S Practices
  • Habit Formation
  • Periodic 5S Audit
  • 5S Corner
  • 4 Key Factors for Successful 5S


  • General rules of 5S
  • Plant-wide and inter plant
  • Pictorial guide on Before and After
  • ROI calculation for 5S
  • Sustainability of 5S
  • Poka Yoke and Mini-KAIZEN system for 5S improvement


  • 5S Overview
  • 5S Activities



Failure mode and effects analysis (FMEA) is one of the first systematic techniques for failure analysis. It was developed solidly to study problems that might arise from malfunctions of military systems.

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  • Terms & Definition
  • Introduction to FMEA
  • Objectives
  • Core and Advantages

  SECTION 2: Methodologies

  • Methodology
  • Spreadsheets
  • General guide on the risk
  • General guide on FMEA template

SECTION 3: Procedures

  • Step by step guides
  • Practical discussion
  • Severity, Occurrences and Detection practical guide and formulation
  • ISO, QS and TS2 on the FMEA
  • ROI
  • Activities


  • Risk Priority Number
  • Group Exercise
  • Poka Yoke and its implementation for FMEA
  • Kaizen and FMEA co-relationship
  • 7 QC Tools and its application in FMEA


  • Introduction to DFMEA
  • Why Perform Design Failure Mode and Effects Analysis (DFMEA)
  • What is RISK and Risk Matrix
  • Failure mode Avoidance & Failure Prevention Analysis
  • Team Structure and rules for efficiency & cross functional team
  • Practical application of the Design FMEA model and technique
  • Customize RPN


  • 4 Stages of Implementation (Training, Planning, Implementing & Auditing)
  • Some Tips to Get Started
  • Practical

SECTION 7: Presentation of Certificates


  1. For senior staff and senior engineers to understand well on the advanced technical problem solving tools
  2. Gain a general understanding of various type of problem solving tools
  3. Learn the skills of gathering and analyzing information to understand a problem
  4. Be able to identify, define and analyze problems
  5. Learn to generate, evaluate and select strategies – decision making
  6. Be able to develop an action plan for a solution to a problem


  • Section 1: Technical tools part 1 • Ichikawa diagram • How how analysis • 5W1H • Matrix diagram • Pareto analysis • Process mapping • Prioritize • Socratic questions • Categorizing • Statistic Analysis
  • Section 1.1 : 7 QC tools
  • Section 2: Technical tools part 2 • 6 Sigma • Lean Manufacturing concept • Timeline chart • Yield analysis • DFM • Cause and Effect


  • Section 3: Technical tools part 3 • Brainstorming • Timeline chart • Simple Project Management • FMEA • Control System
  • Section 4: Technical tools part 4 • 8D • Tracking • Reporting • Follow up • Management reporting • Technical Reporting • Poke Yoke • Mini Kaizen


7 QC Steps and New 7 QC Methodology

The need to meet and exceed customer expectations in a cost competitive environment has made the correct usage of the QC Tools imperative to develop and sustain a strong customer focus.

  1. To share and transfer the skills of the QC tools application.
  2. To learn the tools on putting data into diagrams, surface problem areas and clearly bring up any hidden truth
  3. To implement the QC tools effectively through the proper attitude and approach.
  4. To use QC Tools (statistical tools) to analyze and interpret data for problem solving and process control.

SECTION 1: Quality

  • Definition of Quality
  • ISO Definition on Quality
  • What is Quality?
  • Quality Discrepancy
  • How to Control Discrepancy?
  • To Control Production
  • QC and QA

  SECTION 2: Data

  • The Objective to Take the Data.
  • The Way of Grasping the Fact Correctly “5W1H”.
  • How to Summarize the Data?

SECTION 3: Activities

  • Group activities
  • Presentation

    SECTION 4: Various QC Method

  • Effect of the QC Method.
  • QC methods as a Communication Tool.
  • Situational analysis versus the engineering QC methodology
  • Japanese engineering tools and application

  SECTION 5: New 7 QC

  • Many new QC method
  • Deep dive into new QC methodology
  • Brainstorming
  • Cause and Effect Diagrams/Ichikawa
  • Flow Charts
  • 5W 2H
  • Checksheets
  • PDCA
  • Focus PDCA
  • Histograms
  • Pareto Charts
  • Why-Why Analysis
  • 5-Why analaysis
  • Tree Diagram
  • Control Charts
  • Is/Is Not
  • Scatter Diagrams
  • Poka Yoke
  • Affinity Diagram
  • Tree diagram
  • Risk and Hazard
  • Risk matrix
  • Suggestion system


  • The new concept of Mini-KAIZEN
  • Qualify base KAIZEN project
  • Group activities
  • Presentation of idea

  SECTION 8: Activities

  • Group activities
  • Discussion and presentation


    • What is Six Sigma
    • Basic of Six Sigma


    • What is DMAIC
    • DMAIC and the Process Improvement Road map
    • DMAIC Simple Chart Guidelines


    • The primary outputs of the Define Phase
    • Define Phases (in summary)
    • Project & Team Selection
    • Team Charter


    • The primary outputs of the Measure Phase
    • Task perform in Measure phase
    • Measure Phase Step by Step Guide
    • Determine What to Measure, how to Measure
    • Manage the Measurement Process


    • The primary outputs of the Analyze Phase
    • Analyze Phase Visually
    • Graphical Representation and Understanding of Analyze Phase
    • Common Tools used in the DMAIC Analyze Phase


    • The primary outputs of the Improve Phase
    • Objectives of Improve Phase
    • Identifying Potential Solutions
    • Selecting Solutions to Implement
    • Implementing Improvements
    • Evaluating Improvements


    • The primary outputs of the Control Phase
    • Plans for Holding the Gains
    • Procedures and Standards
    • Process Control Systems

    SECTION 10: Conventional 7 QC – revision 5.1  STRATIFICATION  To classify the data in the same groups, which have a common matter of data, eg. For each machine, each material, each operation method etc.   5.2 CHECKSHEET  To analyze the situation and to look at the important questions which depending on the check done and the available data table or diagram is derived.   5.3 PARETO DIAGRAM  To learn the method on gathering the information from check sheets and eliminate minor problems, leaving only the main problems to be surfaced.   5.4 CAUSE AND EFFECT DIAGRAM  Using the fishbone diagram to display the effect (result) which is influenced by the main factors (causes).   5.5 HISTOGRAM  To analyze the data which has a tendency to be centered upon a maximum of large numerical value and placed into columnar graph form. It indicates a frequency distribution in which the width of adjacent vertical bars are proportional to the class width of the variables & the heights of the bars are proportional to the class frequencies.   5.6 SCATTER DIAGRAM  To analyze the situation which able to see the congenial relationship of the data through plotting the vertical axis and the horizontal axis. It examines the relationship between one data and other, and level of the relationship.   5.7CONTROL CHART  To grasp the variation in the data entered through planning the control limit lines of a centre line, an upper control limit and a lower control limit.   SECTION 9: Presentation of certificates


  1. To understand what is the DMAIC Methodology
  2. To know the DMAIC practice and guidelines


  • What is Six Sigma
  • Basic of Six Sigma
  • Different Six Sigma Methods
  • Result of Six Sigma
  • Statistic Background
  • Six Sigma – a Road Map for Improvement


  • What is DMAIC
  • DMAIC and the Process Improvement Road map
  • DMAIC Simple Chart Guidelines


  • The primary outputs of the Define Phase
  • Define Phases (in summary)
  • Project & Team Selection
  • Team Charter
  • Customer Requirements
  • Understanding Your Customers’ Needs
  • Identify Customer & Business Requirements
  • VOC -> CCR -> CTQ
  • Needs of the Customer vs. Needs of the Business
  • VOB -> CBR -> CTP
  • Process Mapping
  • Define Phase Completion Checklist


  • The primary outputs of the Measure Phase
  • Task perform in Measure phase
  • Measure Phase Step by Step Guide
  • Determine What to Measure, how to Measure
  • Manage the Measurement Process
  • Calculating the Current Sigma Level
  • Financial Impact
  • Tools use in MEASURE Phase
  • Display and Evaluate Data
  • Measure Phase Completion Checklist


  • The primary outputs of the Analyze Phase
  • Analyze Phase Visually
  • Graphical Representation and Understanding of Analyze Phase
  • Common Tools used in the DMAIC Analyze Phase
  • Root Cause Analysis Tools
  • Defect &Variation Reduction
  • Pareto Analysis – A Way to Stratify Data
  • Source of Variation
  • Cause and Effect Diagram
  • Cause and Effect Matrix
  • Affinity Diagram, Is and Is not, How-How Tree, Why-Why Tree
  • Others tools used in Analyze Phase, in details
  • Validating Root Causes
  • Analyze Phase Completion Checklist


  • The primary outputs of the Improve Phase
  • Objectives of Improve Phase
  • Identifying Potential Solutions
  • Selecting Solutions to Implement
  • Implementing Improvements
  • Evaluating Improvements
  • Wrapping Up the Improve Phase
  • The difference between the short-term and long-term sigma levels
  • Sources of Solutions
  • Self Evident Solutions
  • Solution Selection – Cause and Effect Matrix
  • Implement Solution: Risk Mitigation
  • FMEA Overview
  • Measure and Verify Results
  • Improve Phase Completion Checklist


  • The primary outputs of the Control Phase
  • Plans for Holding the Gains
  • Procedures and Standards
  • Process Control Systems
  • SPC
  • Mistake Proof
  • Control: Easier to follow the procedure
  • Replication and Standardization
  • Control Phase Completion Checklist


  • What is Six Sigma?
  • Six Sigma Process Capability
  • Short Term Versus Long Term Variation
  • Why not 4.5 Sigma?
  • DMAIC and the Process Improvement Roadmap Final Overview

KPI, Key Performance Indicator


  1. KPI is the livelihood and KPI performance review is the lifeline of a corporation. The average employee appreciates clear and inspirational communication, a fair and equitable reward system and practical values that holds the business team together as a ‘family unit’.
  2. When it comes to sustainable performance it is important to note that the average employee wants to feel that he or she is part of something ‘bigger’ than themselves thus an inspirational Vision and purpose for the company are critical success factors.


  1. It is the company policy and leaderships’ ability to inspire, influence, coach and empower employees towards attaining company goals.
  2. The development of corporate driven KPI’s for managers and executives so as to enable them to implement an effective performance management system to drive Business Goals and Priorities.

Section 1:  Clarity of Vision, values, purpose and goals

  • Vision, Mission, values, individual and team ownership
  • Integrating Values and goals
  • Differences between Value and goals

Section 2: The art of Inspirational communication and Coaching

  • How to Coach under performing employees
  • Create a highly effective communications model for your company

Section 3: Developing Individual KPI

  • Objective Setting
  • SMART Goals
  • SMART Goals KPI practical and application
  • Practical worksheet for KPI

Section 4: Increasing Productivity and Performance in a sustainable way

  • Fair rewards and praise
  • A positive feedback loops
  • General Electric Model
  • CatEagle Forced Ranking system

Section 5: The Purpose, Concept and Model of KPI

  • What is a KPI
  • Why we need KPI’s
  • Benefits of KPI
  • Difference between KPI & Competencies

Section 6: Mechanics of the KPI Rating

  • How to give KPI Rating
  • The Rating Scale, Weight-age & Calculation
  • Scoring and Summary
  • Risk Matrix for Employee category

Section 7: Presentation of certificates

猫头鹰七大管理工具 (2 days)


  • xx

第一堂: SWOT优劣分析法

  • 企业竞争态势分析方法
  • 评价自身的优势(优势),劣势(弱点)
  • 外部竞争上的机会(机遇)和威胁(威胁)
  • 猫头鹰@改良优劣分析法
  • 策略配对图
  • 企业前进,维持,改善,撤退方法
  • 猫头鹰@假想敌进攻发
  • 个人检讨

  第二堂: SMART精明目标規則

  • 目标的定义
  • 科学化定性和定量
  • 精明目标流程图
  • 具体性,衡量性,可达性,现实性,时间性
  • @猫头鹰小树不让变大树法则
  • 个人活动团队讨论

  第三堂: PDCA循環規則

  • 制度化流程
  • 目标,任务,检查,纠正
  • 管理法则 -@小猫头鹰OSIR
  • 管理法则 -时间进度表
  • 谋略布局任务 @猫头鹰正面交锋vs侧面交锋
  • 焦点PDCA

  第四堂: 5W2H

  • 硬性思考规则
  • 5W + 1H + 1H
  • DMAIC Team Charter 团队宪章
  • 部门活动与讨论

  第五堂: 时间管理

  • 重要与紧急
  • 时间四象限图理解
  • GTD的基本方法
  • 时间四象限图个人活动
  • 时间四象限图团队活动

第六堂: WBS任务分解法

  • WBS分解的原則
  • 临时委员会的重要性
  • 会议记录
  • 里程碑和监控点会议

第七堂: 二八原則

  • 马太效应
  • 通用电气绩效评估法
  • @猫头鹰绩效评估管理法
  • 留住人才与排除人才法@忠vs叛
  • 活动

第八堂: 结论

  • 颁发文凭

The Ultimate Guide to OKR

    The acronym OKR stands for Objectives and Key Results, a popular goal management framework that helps companies implement strategy. The benefits of the framework include improved focus, increased transparency, and better alignment. OKR achieves this by organizing employees and the work they do around achieving common objectives. An OKR consists of an Objective, which defines a goal to be achieved, and up to 5 Key Results, which measure progress towards the Objective. Each OKR can also have Initiatives, which describe the work required to drive progress on the Key Results. The framework includes a number of rules which help employees prioritize, align, focus and measure the outcome of the work they do. OKR helps entire companies communicate company strategy to employees in an actionable, measurable way. It also helps companies to move from an output to an outcome-based approach to work.

  • Section 1:  Concept of OKR
  • What is OKR
  • History and background

Section 2: Clarity of OKR

  • What is an Objective?
  • What is a Key Result?
  • What is an Initiative?
  • Example and tuitorial

Section 3: The benefit of OKR

  • Business Impact
  • Cultural Impact
  • Strategic alignment
  • Focused execution
  • Engaged employee

Section 4: Preparing for OKR

  • Details preparation
  • How to set OKR cadence
  • Creating ultimate OKR

Section 5: Preparing company OKR

  • Key characteristics of Group Objectives
  • Aligned, high impact and time bound

Section 6: Key characteristics of Group Key Results

  • High impact, specific, within influence

Section 7: What are the initiatives

  • Examples and activities
  • Key characteristics of Initiatives
  • Specific and within control

Section 8: Workshop

  • OKR Examples
  • OKR spreadsheets

Section 9: Presentation of certificates


          SECTION 1: Introduction to LEAN

  • Lean methodology is a way of optimizing the people, resources, effort, and energy of your organization toward creating value for the customer. It is based on two guiding tenets, continuous improvement and respect for people.
  • The principles encourage creating better flow in work processes and developing a continuous improvement culture.

SECTION 2: Review of Lean Thinking and Concepts

  • Each of the 5 principles of Lean build on each other and then begin again to create a continuous cycle of improvement. Those 5 key Lean principles are: value, value stream, flow, pull, and perfection.
  • The five principles are considered a recipe for improving workplace efficiency and include: 1) defining value, 2) mapping the value stream, 3) creating flow, 4) using a pull system, and 5) pursuing perfection.

    SECTION 3: Expanded Use of Basic Lean Tools

  • New 7 QC CatEagle methodology
  • General Electric system of ranking
  • CatEagle Forced Ranking system for overall assessment
  • CatEagle employee categorization
  • 5S
  • Andon
  • Bottleneck Analysis
  • Continuous Flow
  • Gemba (The Real Place)
  • Heijunka (Level Scheduling)
  • Hoshin Kanri (Policy Deployment)
  • Jidoka (Autonomation)
  • Just-In-Time (JIT)
  • Kaizen (Continuous Improvement)
  • Kanban (Pull System)
  • KPIs (Key Performance Indicators)
  • OKR (Objectives and Key Results)
  • Muda (Waste)
  • Overall Equipment Effectiveness (OEE)
  • Problematic and lazy employee
  • The shit-stirrer in the organization
  • The dead wood in the department
  • PDCA (Plan, Do, Check, Act)
  • Poka-Yoke (Error Proofing)
  • Root Cause Analysis
  • Single-Minute Exchange of Dies (SMED)
  • Six Big Losses
  • SMART Goals
  • Standardized Work
  • Takt Time
  • Total Productive Maintenance (TPM)
  • Value Stream Mapping
  • Visual Factory
  • Cold storage and salary cut


  • Basic of 6 Sigma method
  • Design, Measure, Analyze, Improve, Control


  • KAIZEN is one of the famous Japanese philosophies on continual improvement. Kaizen means improvement, which is ongoing and involve everyone.
  • The word of “Kaizen” derived from Japanese dictionary, which means continuous improvement. In Japan continuous improvement techniques applied in Toyota and Canon companies to measures for implementing continuous improvement. Kaizen has been applied in various sectors such as healthcare, government, manufacturing and etc. The objective of implementing is reducing waste, improving productivity and safety of the company. All employees in organization from upper management to lower level to work as a team and everyone involved with making improvement.
  • We develop and plant and office wide mini Kaizen for everyone, from top to bottom, a mandatary KPI requirement for all staff.

SECTION 7 : Poka Yoke

  • Even the idiot would not make mistake concept
  • Poka Yoke has gained popularity in recent years because organizations have discovered that defects are better off prevented rather than detected.

SECTION 8: The Lean Flow System

  • The limitation with lean thinking is its linear nature and the way it tries to eliminate variation, or simplified it to manageable levels. It is a solid production or assembly system. It is designed for standardized repeatable processes through which one’s establish high levels of quality and are able to eliminate waste and non-value added activities. In this context, lean thinking is the right approach.
  • LEAN facilitate company well in linear thinking and in the transitional areas between complicated and complex work. However, when companies are drawn into complexity or chaos, this approach is insufficient. As we move further into this disrupted today in 21st century, with its global expansion of markets and choice as well as its digitization, company need to apply new tools and thinking to solve complex problems. The world is moving from inductive reasoning to abductive reasoning, a form of logical inference (moving from premises to logical consequences) which starts with an observation, or set of observations, and then seeks to find the simplest and most likely explanation for those observations.
  • TPS is a closed system where the interactions between subsystems are controlled as a means of maintaining the system. Working in a complex world involves dealing with open systems where the interactions come from self-organizing functions that are capable of learning, adapting, and transforming to meet the challenges of their environment.
  • The LEAN Flow System is not a new Agile or Lean framework. It is not a framework at all, and it’s certainly not a one-size-fits-all solution. What is presented is a system of understanding, a system of transforming and learning.
  • Project management methods and agile frameworks concentrate on taskwork and planning with no regard to how an organization is structured to support these activities, seeing them simply as a linear progression of tasks. Scaling frameworks tend to struggle or simply not work as they do not recognize that they are operating in a complex adaptive system which can only scale through continuous decomposition and recombination, which they are unable to do with their rigid doctrines.
  • Companies utilize teams but fall short of developing teamwork skills and fail to restructure leadership to maximize the benefits that can be obtained from the utilization of teams. These shortcomings introduce additional constraints and barriers that prevent organizations and institutions from achieving a state of flow.
  • Forming a PMO (Program Management Office), or a KPO (Kaizen Process Office), might never result in transformational change in an organization, yet companies still insist on doing it this way, driving change through compliance. In the same way, training classes and Kaizen events, do not result in sustained change. These approaches give the false perception of being Lean or Agile. But in reality, little changes in the fabric of the company. These efforts are soon considered failed initiatives, resulting in Agile and Lean being not right for us. This results in pseudo-Agile or pseudo-Lean where organizational leaders declare that Agile or Lean is ineffective
  • What we need is a change in culture driven by behavior changes focused on continuous learning and value with a new way of thinking, moving away from cause-and-effect to visualizing and interpreting patterns. Behaviors define culture, so if you don’t like your current culture you need to look at your behaviors. We need to move away from command and control, into distributed leadership which empowers the workforce to focus on value flow. Training is valuable, but to sustain a culture of change that flows requires behaviors to change at all levels, not just at the operational level.
  • The LEAN Flow System provides a re-imagined system for organizations to understand complexity, embrace teamwork, and leverage autonomous team-based leadership structures.
  • Achieving a state of flow occurs when companies and institutions produce outcomes in which their structure and processes are unconstrained and when employees concentrate on their own interactions among one another and the customer. Flow ultimately results in employees concentrating on the act of doing rather than combatting inhibiting constraints.
  • The LEAN Flow System is a comprehensive FLOW based approach to delivering Customer 1st Value. It is built on a foundation of TPS and LEAN, plus a new triple helix structure known as the core DNA of Organization.
  • The LEAN Flow System provides the understanding of different methods, patterns, practices, and techniques that enable organizations or institutions to achieve their desired outcomes.
  • The LEAN Flow System consists of three core principles: Customer first mindset, The FLOW of value,  The Triple Helix of Flow™

SECTION 9: Demand Management

  • Demand management is a planning methodology used to forecast, plan for and manage the demand for products and services. This can be at macro-levels as in economics and at micro-levels within individual organizations.
  • In the traditional way of thinking today, Cost + Profit = Selling Price, but in the Lean way of thinking, Price – Cost = Profit. Therefore, in today’s markets the only acceptable way to increase profit is to decrease cost. The only way to decrease cost is to eliminate waste. One way to eliminate waste is through LEAN effort on the continuous process improvement.
  • A lean value chain begins with the customer. While many people say they understand this precept in theory, many lean initiatives start off on the wrong footage by focusing internally on the factory floor or back office. Unfortunately, volatile order volumes can wreak havoc with any attempt to reduce work-in-process inventory and create a steady material flow. In many cases this volatility is self-inflicted, which is where demand management comes in.
  • Demand management helps everyone in the company see true customer demand. In the retail sector true customer demand is the point of sale when the consumer hands over his or her cash or credit card. In other sectors it’s the ultimate consumption point that should trigger replenishment back through the fulfillment chain starting with the manufacturer and on through distribution.
  • Demand management harmonizes the activities of sales and marketing, which tend to focus on orders and money. Whereas the operation folks, which is all about output and OEE. The goal is to better align sales policies such as sales, pricing structures, packaging and delivery frequency,  which tend to increase demand volatility with production capabilities. Removing such volatility reveals actual capacity requirements, reducing capital needs and improving service levels. Not overproducing and removing extra inventory eliminates labor costs that relate to handling that excess inventory.

    SECTION 10: Lean Flow Process Layout Design

  • Lean layout starts with customers order products that cut horizontally across these different vertical silos and departments or value streams. Its extreme important for factory as well working premises.
  • Lean layout designs need to support short, simple flows across facilities, from production through final assembly
  • A lean-oriented production layout, creates a seamless flow of people, material and information.
  • Surely, a well-designed Lean factory prevent the build-up of inventory and excess equipment. Lean layouts facilitate visual management.
  • Lean layout provides a safe, clean environment to expedite work, regardless of the finished goods being produced. Lean environments can have a positive effect on workforce morale. And it’s all about effective use of time. It is easier to clean and straighten the worksite when there’s little in the way of excess equipment, tooling, and inventory.
  • A well-designed layout will contribute to the ease of maintaining a safe and effective workplace.
  • Some companies choose to align operations into a value-stream layout within the same facility. It is a brownfield approach. Others choose to move into a completely new facility, a greenfield approach. While the greenfield approach is preferable to most everyone, it’s not always practical or affordable. Greenfields have their own series of pitfalls as well, example production migration and down time.

    SECTION 11: 5S and TOYOTA System

  • 5S relates to workplace organization and forms a solid foundation upon which many organizations base their drive for continuous improvement, this constitute of successfully implementation of Seiri, Seiton, Seiso, Seiketsu and Shitsuke
  • TPS is a production system based on the philosophy of achieving the complete elimination of all waste in pursuit of the most efficient methods.
  • The TPS was established based on two concepts: “Jidoka” (“automation with a human touch”), as when a problem occurs, the equipment stops immediately, preventing defective products from being produced; and the “Just-in-Time” concept, in which each process produces only what is needed for the next process in a continuous process flow.

    SECTION 12: Cost Reduction Methodologies

  • Cost reduction is the process used by companies to reduce their costs and increase their profits. Depending on a company’s services or product, the strategies can vary
  • Developing your cost reduction program
  • Management involvement in cost
  • Waste prevention
  • Operational analysis
  • Office paper work cost
  • Inventory control
  • Purchasing control
  • Organizing for productivity improvements campaign
  • Performance measurements and improvements
  • Resources allocation
  • Expected payoff and benefits
  • Applying Activity Based Costing to a process
  • Value analysis
  • Value engineering
  • Segmentation analysis
  • Reliability analysis
  • Energy analysis
  • Work hour vs output analysis
  • OEE and throughput analysis
  • Breakeven and ROI analysis
  • Computerize technique for commercial
  • JIT
  • Preventive maintenance for all
  • How to apply the 80/20 rule
  • Matthew effect
  • Conducting a better business plan
  • Cash management services
  • Improving plant layout and design
  • Vehicle economy
  • Office efficient applications
  • Travel and expenditure
  • Licensing
  • Getting your money worth

    SECTION 13: New Process-LEAN

  • Simplify workflows, standardize continuous flow, minimize WIP, use one single process flow.
  • Manage capacity scientifically, increase process uptime, reduce set-up times, find “lost” capacity. Eliminate waste: Identify non-value adding activities, then modify, combine, and eliminate those tasks.

  SECTION 14: Project selection for LEAN

  • Discussion for project selection
  • Management decision

  SECTION 15: Workshop and Discussion

  • Open discussion and input
  • Documents the project

  SECTION 16: Presentation of certificate   SECTION 17: Tea and Coffee 茶点庆贺  

TPM and Revised TPM

The need to meet and exceed customer expectations in a cost competitive environment has made the correct usage of the TPM imperative to develop and sustain a strong customer focus.

  1. To share and transfer the skills of the fundamental TPM.
  2. To learn the tools on putting data into diagrams, surface problem areas and clearly bring up any hidden truth.
  3. To implement the TPM effectively through the proper attitude and approach.
  4. To use TPM for cost and continuous improvement
  5. Theory intensive, practical and case study secondary
  • SECTION 1: Introduction of TPM

  • SECTION 2: Main goal of TPM

  • SECTION 3: TPM Implementation

  • SECTION 4: Equipment Effectiveness

  • SECTION 5: Eliminating The Six Big Losses

  • SECTION 6: Case Study


  • SECTION 8: Worshop


LeanSigma is the revolutionary fusion of today’s most powerful business improvement tools, developed, practiced and delivered by expert.  Using LeanSigma, you can harness the power of Lean and Six Sigma in a single, coordinated initiative – and drive rapid, high-impact business improvement throughout your company.

  1. Substantial improvement—fast
  2. Increased responsiveness
  3. Sustained sales and earnings growth
  4. New competitive advantage


  • SECTION 1: Introduction to LEAN Sigma

  • SECTION 2: Review of Lean Thinking and Concepts

  • SECTION 3: Expanded Use of Basic Lean Tools


  • SECTION 5: Lean Manufacturing Methods

  • SECTION 6: MINI-Kaizen

  • SECTION 7: poka yoke

  • SECTION 8: The Lean Flow System

  • SECTION 9: Demand Management

  • SECTION 10: Lean Flow Process Layout Design

  • SECTION 11: 5S and TOYOTA System


Leadership skill and Technical Team Building

  • SECTION 1: The core concept of SWOT
  • How to conduct departmental SWOT
  • Using SWOT Analysis in Project Management
  • Activities by departments
  • Formulation of departmental SWOT analysis
    • Gain a realistic picture of your company’s position, market, and potential
    • Understand how customer and business changes affect your company’s ability to succeed
    • Analyze where your business stands in relation to your key competitors
  • SECTION 2: SMART goal methodology
  • Specific ;
  • Measurable ;
  • Attainable ;
  • Realistic ;
  • Time-bound
  • Workshop by departments
  • Formulation of departmental SMART Goal
    • Create an actionable business strategy, get stakeholder buy-in, and develop a complete strategy implementation map
    • Improve your business skills by using the right financial and actual targets
  • SECTION 3: Leadership key fundamentals
  • The leadership model that works
  • The impact and consequences of leadership
  • Your value as a leader
  • One point lesson PPT
  • SECTION 4: PEST and PESTLE strategy
  • Political Factors to Consider
  • Economic Factors to Consider
  • Socio-Cultural Factors to Consider
  • Technological Factors to Consider
  • Work activities
  • SECTION 5: COST control and productivity improvement
  • Kaizen concept – lecture only
    • Theory
    • Idea and methodology
  • Poka Yoke concept –
    • lecture and example
    • Core theory
  • Lean concept – brief introduction
    • Theory and idea of Lean
    • Implementation method
  • Six Sigma DMAIC method – brief introduction
    • Design
    • Measure
    • Analyze
    • Improve
    • Control
  • SECTION 6: Creative Problem Solving
  • Brief new 7 QC tools – lecture
  • Prioritization – lecture
  • Problem Solving and Decision Making – scientific approach
    • Core concept
    • Methodology and terminology for research
  • SECTION 7: Creating and Sustaining A Team Culture
  • Strategies
  • Principles,
  • Ethics,
  • Gratitude and
  • Appreciation
  • SECTION 8: • Building trust, openness and commitment
  • Team base activities
  • Departmental workshop
  • Games
  • SECTION 9: • Building trust, openness and commitment
  • Team base activities
  • Team building games
  • General Games



  • To upgrade corporate image
  • To improve presentation
  • Improve professional experties

Module 1:   Defining the Features of Technical Writing

  • Principles and Strategies of Technical Report
  • Knowing Your Audience, Purpose and Length of Report

Module 2:  Formatting Technical Reports

  • Headings, Chapters and sections
  • Running headers and footers

Module 3: Get to the Point: Discovering the Main Idea and Arranging Details in Logical Sequence

  • Writing styles and techniques
  • The 12 golden rules of Writing
  • How to Start Editing

Module 4: The Importance of Audience Awareness

  • Email report
  • Minutes of minutes fast reporting

Module 5: Style of Writing

  • Writing Clear Sentences
  • Remove Jargon, Redundancy and Wordiness

Module 6: Graphic Details:

  • Punching Up the Presentation This will include information on how participants might use graphics to illustrate and enhance their documents.
  • Used not only for clarification of complex information, graphics can also save time, space, and money.
  • Participants will learn how to assess material to determine its suitability for placement in a graphic representation.

Engineering and Technical Poka Yoke Methodology and Technique

CATCH THE ERROR FOR ZERO DEFECT REALIZATION! Poka Yoke has gained popularity in recent years because organizations have discovered that defects are better off prevented rather than detected.

  • OBJECTIVE -To train the participants in continuous fool proof improvement in manufacturing and cost reduction method -To identify the functions, characteristics and advantages of a Poka-Yoke methodology -To distinguish the differences between a Poka Yoke system and an inspection system. -To identify where Poka-Yoke can be used and implemented effectively in the organization -To provide the roadmap for the implementation of a Zero Defect Quality System.
  • Benefits – To understand the Poke Yoke concepts. – To understand how to use Poka Yoke to achieve zero defect quality in an organization. – To integrate the Poka Yoke methodology into corrective action and preventive action – To implement Poka Yoke into the 8D report


  • SECTION 1: History of Yoka Yoke
  • How fool proof system emerged ;
  • Even idiot won’t make mistakes
  • SECTION 2: General concept of Yoke Yoke implementation
  • Example and general idea ;
  • Lay person Poka Yoke implementation
  • SECTION 3: Decision Making and Resolution in Process flowchart
  • SECTION 4: Group activities on Poka Yoke
  • SECTION 5: Details Study of Poka Yoke
  • Zero defects and cost ;
  • Waste Management ;
  • Zero Defect Quality ;
  • Process error ;
  • Four Element of Zero Defect Quality ;
  • 7 Steps in Yoka Yoke ;
  • SECTION 6: Workshop and Poka Yoke Method
  • SECTION 7: Revision of Yoka Yoke
  • Control system ;
  • Warning system
  • SECTION 8: Presentation of Certificate


  • OKR 意指 Objectives and Key Results,中文为目标与关键成果,是一个能够帮助企业实施策略的著名目标管理框架。这个框架的好处包括了改善焦点、增加透明度与更好的一致性。OKR通过组织员工和他们达成共同目标的工作来实现以上的好处。一个OKR包含了一个目标,亦就是一个需要被达成的目标,以及5个用以衡量工作过程的关键成果。每一个OKR也可以包括一个用以叙述推动关键结果进展所需的工作的计划。这个框架包括了一系列的规范,以帮助员工优先考虑、排列、专注和衡量他们工作的成果。OKR也能够帮助企业以一个可行动且可衡量的沟通方式与员工沟通公司的策略。它也能够帮助企业从以产出为基础的工作模式转换成以成果为基础的工作模式。


  • 什么是OKR
  • 历史与背景


  • 什么是目标?
  • 什么是关键成果?
  • 什么是计划?
  • 例子与教程


  • 业务影响
  • 文化影响
  • 策略的一致性
  • 集中式的管理
  • 员工的参与性


  • 细节的准备工作
  • 如何设定OKR的工作节奏
  • 创造最终极的OKR


  • 群体目标的主要特性
  • 一致性、高度影响力与时间限制


  • 高度影响、明确且在影响范围内


  • 例子与活动
  • 计划的关键特性
  • 明确且在可控范围内


  • OKR的例子
  • OKR的电子表格


QC Concept (4 days)

  • Module 1
  1. Understanding Quality
  2. Definition of Quality
  3. Types of Quality Problems
  4. Quality Management Principles
  5. Developing a Quality Plan
  6. Identifying Your Customer Requirements
  7. Activities to Achieve Quality Targets
  8. Getting Customer to Accept Quality Plan
  9. Quality Control
  10. Concepts of QC
  11. Goals of QC
  12. Three Steps in QC
  13. Quality Assurance
  14. Concepts of QA
  15. Goals of QA
  16. Internal Audits
  17. External Audit

Activities: Lecturer, case study & group discussion

  • Module 2
  1. Forming a Quality Team
  2. Roles of Quality Officer / Manager
  3. Gaining Team Commitment
  4. Promoting Awareness of Customer Requirements
  5. Computerising Quality Management System Documentation
  6. Managing Process for Continual Improvement
  7. Quality Assurance Management
  8. Writing Quality SOP
  9. Quality Documentation
  10. Product identification and Traceability
  11. Vendor Selection and Evaluation
  12. Vendor Certification

Activities: Lecturer, case study & group discussion

  • Module 3
  1. Inspection Points / Items
  2. Customer Requirements
  3. Critical Inspection Areas
  4. Acceptance Sampling
  5. Types of acceptance sampling
  6. Military Standard E105
  7. In Process Quality Control ( IPQC )
  8. Setting-up and Managing IPQC
  9. IPQC Audit Items
  10. Reworking Procedure
  11. Rework Flow Chart
  12. The cost of rework
  13. Quality Data Management
  14. Defect Description
  15. Creating Quality Defect Database
  16. Summary of Weekly / Monthly Quality Problems
  17. Setting Quality Targets

Activities: Lecturer, case study & group discussion

  • Module 4
  1. Handling Quality Problems
  2. Customer Complain Procedure
  3. Quality Problem Meeting
  4. Quality Corrective Action Reports ( CAR )
  5. Eradicating Quality Problems
  6. Application of QC Tools
  7. Mistake Prevention Approach
  8. Towards Achieving Zero Defect / Complains
  9. Implementing Quality Practice
  10. ISO 9000:2008
  11. GMP
  12. QCC, Kaizen
  13. Total Quality Management
  14. Principle of TQM
  15. Theory and implementation of TQM

Activities: Lecturer, case study & group discussion, post-training assessment test, discuss Workplace Assignment

  • Module 5
  1. New 7 QC Tools
  2. The QC tools and definition
  3. Different QC tools
  4. Application of QC tools
  5. FMEA
  6. What is FMEA
  7. Process FMEA
  8. Design FMEA

Activities: Lecturer, case study & group discussion, post-training assessment test, discuss Workplace Assignment

  • Module 6
  1. Ford 8D report
  2. The 8D
  3. Example
  4. Activities
  5. 5S awareness
  6. Theory
  7. Implementation

Activities: Lecturer, case study & group discussion,  discuss Workplace Assignment

Other courses : 1. Influential Skill 2. Negotiation Skills 4. Communication & Interpersonal Skills 5. Technical Report Writing 6. Inventory Management 7. Relationship Selling 8. 7 QC Steps 9. Supply Chain Management 10. Strategic Sales Planning 11. Strategic Market Planning 12. Key Account Management 13. Managing the Dealers 14. PR & Corporate Communication 15. Call Center Management 16. Materials Management & Handling System 17. Industrial Maintenance 18. Kursus Asas Pembangunan Line Leader 19. Penyelian Cermerlang 20. Sikap Kerja Positif

CatEagle Language Development Department

We provide comprehensive language training and development for young adults and expatriates in Malaysia. 1. Basic Chinese language @ Mandarin class. 2. Advanced Chinese language @ Mandarin class. – Target for adults, expatriates, company, government agencies, private sector, MNC and SME.

Chinese Mandarin @ Putonghua for Adults and Expatriates: How to be prepared for the experience & education skill called Chinese Mandarin @ Simplified Chinese in true Malaysian context.

  • This intensive course is designed to train beginners or those with some basic to master Mandarin @ Putonghua.
  • It will help the students in understanding Chinese phonetics, Chinese characters, social expression, business terms and etc, most importantly oral and simple writing.
  • The teachers are native of Malaysian, and speak local languages fluently. The whole course structure is true Malaysian yet with mixture of China cum Taiwanese syllabus.
  • Developed solely by EduMandarin and CatEagle, modified to suite different levels and flexibly follow the pace of each student. Advanced Chinese Language for Adults and Expatriates
  • Sun Tzu said: The art of war is of vital importance to the State. The communication is vital importance to individual. This course is specifically designed for young individuals and adults.
  • It is tailor made, EduMandarin and CatEagle self developed, flexi, modified per progress of individual student, Malaysian cultures, mixture of cross boundaries syllabus and internationally relevant. It will help the students stand confidently in front of congregation, seminar and public conversation. You can be assured of the quality, dedication, responsibility, willingness to success and enthusiasm in all aspects.
  • CatEagle true scholars will make a different.
  • All students will need to prepare for HSK level 1 to level 6 exams.

Pls contact : SYLee (MIEEE, AMIM, MCS, Bachelor Engineering, Certificate Chinese Education, Dip Science, Malaysia HRDC approved and certified trainer) cell phone : 012-6161623 email : ;